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‘All emotions both good and bad pass through like clouds’.
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We all have different views of the world as a
result of our different experiences and upbringings. When a person takes
any action they do so for a reason and this is related to their view of
the world. When two people have different views of the world there is
the potential for conflict.
A starting point for resolving
conflict is to recognise other peoples experiences. Unfortunately most
of us make emotional decisions based on our feelings rather than our
logic. If we can learn to separate other peoples intentions from their
actions we have built a good platform for starting to manage conflict.
Our programme to help you manage conflict recognises this and a number of other guiding principles.
- We will show you that people become interested in us when we show an interest in them.
- People change, not when we will them to, but when we choose to
communicate with their best side. All people act with positive
intentions although their behaviour at times may seem odd or
inappropriate.
- We will also show you how to identify the triggers that precede conflict and prevent these from continuing.
Our fundamental principle is that when two parties do
have conflict the answer always lies in a ‘win win’ situation. The
techniques we use resolve conflict and bring people together in a
positive way that you may have thought impossible.
During the
early period of our discussions you may still find that conflict still
represents one of the more challenging obstacles to be overcome. Here
you may find our 24 hour ‘Instant answer’ invaluable. With a quick call
to us, we can talk any immediate issues through with you there and then –
which we believe prevents lots of unnecessary sleepless nights.
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‘ Be not angry that you can not make others as you
wish them to be, since you can not make yourself what you wish to be .’ -
Kempis | 
